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You may only use the Services if You can legally enter into and form binding contracts. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Welcome to Amazon Seller Central It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. We do not control the information provided by other users which is made available through the Site. Check the accuracy of the security code (also called CVV2 or CVC2) For Visa, Mastercard, Maestro, Switch and Electron this is the last 3 numbers on the back of your debit card. I want to ask if anyone know their custumer service valid e.mail ? Visit the Payment Methods section to update the details. 2.7 Payment Authorization. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. Thanks. Clear. I got food poisoning while eating out, can I get my money back? In November, the firm was required to improve the information it gives to. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. The judge issued an injunction which prevents . Say that you only used the tickets because you have a duty by law to keep your losses to a minimum. You also have the option of taking your case to a small claims court. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. viagogo - Buy & Sell Concert, Sport & Theatre Tickets It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. The fastest-growing and preferred acquisition channel for over half our multichannel sellers. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. For example, if you bought tickets for the front row and ended up sitting near the back. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. We are not involved in the actual transactions between Buyers and Sellers. What is the viagogo complaint handling process? However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. 7.2 Copyright. 6.5 Tax Indemnity. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. All of this is happening on the Competition and Markets Authoritys watch, he said, referring to previous efforts by the consumer watchdog to crack down on speculative sales. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. Event dates, times, venues and subject matter, which are listed on the ticket, may change. See all 12 articles. You may also file for a claim if your tickets are invalid or not accepted at the venue. The tickets will be stored in one of these third-party sites. Invalid tickets are defined as anything where buyers are refused entry. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Simple Ways to Contact Viagogo: 9 Steps (with Pictures) - wikiHow 1.1 Introduction. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Additional information can be found in our FAQs and on the ticket details pages. 'Don't buy tickets from Viagogo' - a warning from Martin Please remember that you will not be paid for this sale. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. We do not write articles to promote products. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. How do I change the email address on my account? But, there are certain scenarios where you're entitled to claim a refund if you purchased from an unauthorised secondary site, and there are steps you can take to get that refund. the particular seat or standing area your ticket is for, including the block of seats and row number. Such notice shall be deemed given one business day after the email is sent. Viagogo Reviews: What Is It Like to Work At Viagogo? 1. Save as much as you can and opt for investment trusts over trackers. Your experience can help others make better choices. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Contact your bank or credit card company to verify the authorisation of payment to viagogo. 2.11 Ticket Fulfillment. This website is legit and very popular in selling tickets for all kinds of events. In future, if you have issues confirming or fulfilling . The concert was due to happen in 2020, but was rescheduled several times due to Covid. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Learn how. Subculture Tour 2023. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Red Hot Chili Peppers Tickets. Limerick, County Limerick 35 reviews; Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. Instead, write to them again: restate your claim, and the reasons for your complaint. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Check out our video below for advice on how to avoid ticketing scams. 9 Dec 2022 - Seller Support Associate . 2.13 Ticket Information. I sold a ticket on Viagogo .. and need help - Tripadvisor . Sellers: once your tickets have sold, viagogo charges a service fee. Viagogo Reviews: What Is It Like to Work At Viagogo? | Glassdoor You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. I want to return my goods, what are my rights? I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. At no time do We provide the Buyer's payment information to the Seller. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. 4.1 Double Posting and Removal of Tickets. Viagogo Questions (page 10) | ProductReview.com.au Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Job Title. Note that this is separate from any Tax viagogo is required to charge on its fees. Jun-18-2021 11:52 AM. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Can you help me find out what has happened here? The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. . This is often referred to as mitigating your loss. How do I get a refund from a ticket seller? - Which? The ticket seller is responsible for giving you a refund for tickets to a cancelled event. Is that normal? How can Viagogo get away with charging such big fees? What ticket resellers must do Ireland 39 reviews. Viagogo Reviews - 1,772 Reviews of Viagogo.com | Sitejabber These steps apply to Personal accounts. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 2.15 Claims under the viagogo Guarantee. 3.Click Dispute a Transaction. Read more hen we pay for them, not a week before! Sadly I could no longer attend on the new date which was in October 2021. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Is buying tickets from Viagogo safe? - Quora This was because, in some cases, none had actually been sold because of uncertainty over whether events could go ahead owing to the pandemic. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. During this time, the Site will be temporarily unavailable. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Pay by PayPal, a free service to pay online without sharing your financial information. 6.2 Waiver of Consequential Damages; Liability Limit. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. You will need a username and password to access the Site and use the Services. viagogo Pay & benefits reviews - Indeed StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Viagogo just like many other ticket sellers are modern professional con artists. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. 2.9 Seller's Confirmation Obligation. viagogo Pay & benefits reviews Review this company. Viagogo Reviews in New York City, NY | Glassdoor