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and our Available in over 4,000 cities in the U.S., Canada, and Australia. Yeah just declare it damaged and leave 5 star rating, you can also leave a comment explaining to her that it was bad but it was not her fault that way she doesnt feel upset /guilty at the damaged report. Instacart is one of the most popular delivery services in the United States. So how do you make sure this doesnt happen? Most people who use the Instacart app utilize it the way it is supposed to be. I have even recommended to people that I would not get something because it did not look good. You may not be eligible for a refund in some cases, but Instacart will happily give credit in lieu of a refund. Instacart, great concept, but a huge rip-off. Wrong, damaged, and missing items are some common issues that some customers report. Still though, you've already been refunded so you're not entitled to go to the store and get a 2nd refund. billing should be reduced to reflect the items not delivered in the redilivery. Something like: Pristine: 0.0 - 0.250. Usually, we can make things right quickly when you report a problem through the Instacart app or website. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Their only way to get a credit is to make the claim. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. 16 Must-Know Instacart Shopper Tips & Tricks (2023 Guide!) 6. If its a damaged item, as a customer, your only remedy is to claim it as such. for most orders in California, or for Costco or Walmart orders nationwide. Or if the damage to the package means its an "unsealed" food item, I would likely report that as well. We sometimes earn affiliate links when you click through the affiliate links on our website. Tap the Orders icon in the bottom right corner. Instacart memberships cost $99 a year; it also charges a per-order service fee (it's not a tip, that fee goes to the company). This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. Consider DoorDash! Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. Instacart Restricted My Account for Reporting Problems with My - reddit If someone has been burned, theyll usually review. Out-of-stock items that the shopper refunded before checkout show under Not Charged. 4. Though it should hopefully be an uncommon occurrence, sometimes food items are missed from your order and get forgotten. Were on the road to 100,000! I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. Low ratings "may" affect a shopper's ability to select the best highest paying orders to shop. To report a problem with your order on the website. 5. We sometimes earn affiliate links when you click through the affiliate links on our website. Green cards cant be scanned and must be manually entered. Some states require a signature before the alcohol can be delivered. Start shopping online now with Instacart to get your favorite products on-demand. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Matthew Wilson. Refunds can show in 2 places on your digital receipt under Adjustments at the top of your receipt, and under Charges at the bottom of your receipt. They did.. And it's questioning my integrity which is upsetting. So I had a grocery order, and the shopper did absolutely nothing wrong. PICS Bakery Damaged Items (each) Delivery or Pickup Near Me - Instacart Call never materialized, even after emails to instacart. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It doesnt seem there are any repercussions for these shoppers. They have zero customer service knowledge and deliveries are never complete as ordered. I could not see any of the process in the grocery shopping and thought it was Harris Teeter new app and online service. Even though the company does make an effort to combat scammers, there are Instacart scams to watch out for. Stay blessed. There are tons of reasons for you to need an Instacart refund. Youd just have to figure out if you want to place the same order at a different time or brave the unknown and venture into the grocery store. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. and may expire. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. On 2/14/23/ I placed an order for some salad and some badly needed bandages. Customers can request a refund through Instacart, but it may take a few days. If its a damaged item, as a customer, your only remedy is to claim it as such. and . His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. You can reach Instacart by email if you go through their website and send a message through their contact us button. Any credit issued shall be subject to the. While Shoppers do sometimes make a mistake and dont pick up an item, some scammers abuse this system. Winterlover35 2 yr. ago. Because Instacart Express is not free, the company encourages people to try a trial of the service and then choose to pay its yearly cost. Press J to jump to the feed. I report but I still know they will get away with it. Why would you go to the store, with rancid food, for "credit"? If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. I dont see this a fraud on the customers behalf. and you might see a refund option instead. Instacart is a great side gig for a lot of people, but it's not perfect. I have submitted a problem report on each and received a credit. 1. I made an order on December 31, which is NY Eve. Press J to jump to the feed. But like I said, they are more than generous with their policy. I spoke to one customer service employee and 2 supervisors and a woman named Kelly who claimed she was a senior supervisor. Welcome to the best place to share your experiences, ask questions & chat with other Instacart Shoppers. If an alcohol item is out of stock, your shopper will contact you to get approval for a replacement. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But if its the product itself, I would report it. Some scammers are always out to see if they can get things for free. 2020. Contact our dedicated Senior Support Service if you need help getting started or with an existing order. You keep giving delivery dates but you don't show up. I am not going to use this company any more for the awful service and customer support and insist on normal compensation. From there, tap on the order and itll show that your order is complete and hopefully have a picture of the delivery. Shattered or cracked glass. Possible Instacart order issues include Missing or extra bag/items in your order, you order includes the incorrect item, poor replacement of items in an order, wrong quantity of items in an order, expired or damaged item in the order, order arriving early or late and finally a delivery that never arrived. How to get a refund on an item from my Instacart order - Quora I have been on the phone for the past two weeks trying to clear this up with them. 2 yr. ago. Well, these items were damaged, not missing. I use instacart every week and got my first damaged, inedible item today. Claim it and get a lot of features. There was a shelf of Diet Coke 6-pack bottles listed at $5.99. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. Instacart refunds will take anywhere from 5-10 business days to be returned to your bank account. NOTE: Not all item issues automatically trigger a credit. 5. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. On January 16th, I placed two orders. A spokesperson for Instacart declined to answer questions about shopper support resources, but said that shoppers who had kits damaged in transit can request a replacement by emailing carrotswag . Grocery delivery services can be an immense asset for a busy person. Either a Shopper or customer is using Instacarts policies and system to their advantage. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I want a refund ASAP of my original order and I want to not hear from this useless company again. Click the 3 horizontal lines in the upper left corner and select Your Orders. Contains damaged, spoiled, or otherwise unusable items. Some legal restrictions apply to over-the-counter medicine orders, Instacart accepts these valid forms of ID for alcohol deliveries. Instacart makes it easy to order from your favorite stores. Like Instacart, you get a personal shopper who will pick up the items on your list from various local stores, including Kroger, Target and CVS. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. Theres a cap on the card based on the cost of the order. You just select a category for your issue and theyll respond. If you selected an item issue, choose the affected item(s). In these cases, we refund the alcohol and return it to the store. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. Desired outcome: Damaged items: report as fraud or carry on? : InstacartShoppers - Reddit The customers suck and honestly the companies suck! If not, I'll just drop it, but I feel really bad about not being able to leave a rating and bigger tip. Desired outcome: They sent one, but when I tried to use it, it repeatedly said there was an error. We cant add over-the-counter items through. Merle Bolonkin. I have been a shopper for Instacart since Jan 2022. It earns 5% back on Instacart purchases and a welcome offer of a $100 Instacart credit automatically upon approval, plus a free year of Instacart+ membership. Next, youll need to scroll all the way down to the bottom of the digital Instacart receipt page. I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. In this sense, you don't really have to keep your receipts. I sent this to a friend who has been an Instacart shopper for quite a while. Too many bad customers. Create an account to follow your favorite communities and start taking part in conversations. You must complete the order before you can accept another one. If you see bot apps advertised on sites like Instagram, you can block them and report them there. Alcohol may never be delivered to a retail business or college campus. Is missing items that you were charged for on the final receipt; Contains damaged, spoiled, or otherwise unusable items; Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. Youll get an email confirmation right away for any credits or refunds, and well let you know as soon as any other issues are resolved. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution.