You may receive a partial or no refund on used, damaged or materially different returns. Please keep the original e-bike package for a while in case you need to return it.more; 2. If the Seatpost projects from the frame beyond these markings (shown far right), the seat post or frame may break, which could cause a rider to lose control and fall. 2. Remove the rubber cover on the charging port on the opposite side of the battery from the key switch. $0.00 Does this battery also work for the Heybike Mars? Traveling on rough terrain can lead to external damage to your e-bike batteries. Q1: What if the e-bike arrived missing an accessory or broken part?A1 : Please take a photo and send it to the Heybike Support Team by sending an email: support@heybike.com and the Heybike Support Team will reply to you soon and send the correct accessory or part replacement.Q2. With costing about one-third to half the entire e-bikes value, taking adequate care of the electric bike battery is extremely important. Heybike outfitted its Cityscape with an efficient 350-watt rear motor and a 36V 10Ah battery that delivers up to 40 miles per charge using pedal assist and 25 miles on full electric mode. Clean the frame by wiping the framedown with a damp cloth. Use barrel adjuster(s) to tension derailleur/brake cables if needed. E-bike Cityscape Battery Pack. The 1-year warranty is started once the initial owner has received the product. (No free accessories are covered by the warranty service). In addition to the large battery, the Ranger is fitted with a 500W brushless hub motor that can propel it to. Equipping your e-bike with bicycle accessories helps you handle more cases in your riding. If the battery seems swollen to you, then traveling with it can cause serious harm to you and your electric bike. These colorful KMC Z410 chains are 112 Link 1/2" x 1/8" Bike Chain with Master Link - Monster Scooter Parts Join our community. If the battery is low, charge it as soon as possible. Fold the handlebar perpendicular to the ground. This device is sensitive to displacement and can suppress the vibration and shock when crossing a rough and uneven road. In addition to city roads, you can ride on snow, beaches and rugged mountain roads, etc. Contact UsContact us if you experience issues relating to riding, maintenance, and safety, or errors/faults with your HEYBIKE. After every use, fully charge the battery to prolong its life span. If the stains wont scrub off, put on some toothpaste, and brush them with a toothbrush, then wipe them off with a damp cloth.Notes: do not clean the bike with alcohol, gasoline, kerosene, or other corrosive and volatile chemical solvents to prevent dire damage. Charge cycles define the life of an electric bike. Liquid error (sections/product-template line 170): divided by 0. Please try to store the bike in a cool and dry place between 506F 77 F (10 C 256C). Heybike Ranger Step-Thru Electric Bike. 3 Slide the fender through the fork. Now you can check that the parts from the axle to the outside in sequence are the cylindrical spacer, the front fork, the safety hook, the thin pad, and the nut. Get the latest news & offers. Whether you are cruising on flat terrain or venturing up hills and bumpy ground, the high-powered motor will take you there effortlessly. The pedals are also squeaky and i think thats going to be an easy one to fix. Replacement lithium-iron-phosphate (LiFePO4) battery for the Ranger electric bike kit. Does your electric bike battery fail to hold the charge and might need a replacement? The design of the bent handle is more in line with the physiological structure of the human body. A helper makes this step much easier. Once fully charged, the charging indicator light turns green. Unplug the charger from the wall outlet rst and then remove the charger output plug from the battery charging port. Range of 25+ miles. Required fields are marked *. After the bike has been properly assembled according to the assembly video, all components are secured correctly, a certified, reputable mechanic has checked the assembly, and you have read this entire manual, turn on the bike and select a pedal-assist level following the steps below: Do not use the throttle while dismounted. Check the chain alignment. 2. Although BBB encourages a company to respond to a complaint we bring to its attention, we can not require it to do so. Product Service. If you see stains on the bike body, wipe them off with a damp cloth. Normal wear and tear of any Covered Component. ).Over 30 days: Return is not acceptable; Accept exchange for a new product or partial refund.We will deduct the shipping fee or restock $150/pc when we are making a refund for non-defective products and non-longer needed products.For the return request, Heybike is not responsible for lost packages due to the carrier, or products received that can not be veried.Received products that have damage determined to have been caused by the end-user may besubject to denial of the return request. Looking for something to update your Heybike? Any damage or defects to Covered Components resulting from failure to follow instructions in the bike owners manual, acts of God, accident, misuse, neglect abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the bike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. And then, place the thin pad and nut on the wheel shaft. Super Loading Space. Sooner or later, your e-bike batteries need replacement. One of the most critical factors that most people get wrong is charging an electric bike battery. On an ideal, your electric bike battery should last about 3 to 5 years. 30DAYS SATISFACTION GUARANTEED RETURN POLICYIf you are unsatised with your purchase, Heybikes return policy allows you to return the product purchased on the authorization channel within 30 days counting from the date of receipt of shipment, and request funds from the authorization Channel.Note: Express shipping cost is non-refundable.To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and the bike must have less than ten (10) miles on the odometer, be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must include all items that were inside the box (charger, keys, hardware, etc. Shipment: Ships within 1 week Compatibility Race Battery' Built-in Charge Level Indicator Race Max Battery' Built-in Charge Level Indicator Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. According to a market overview, in 2017, the electric bike market size was at 16 billion. Heybike ebike comes with most of the necessary parts, such as front and rear lights for safety, a kickstand for parking, fenders for preventing your package from being mudded, etc. During cleaning, make sure that the bike is turned off, the charging cable is unplugged, and the rubber flap is closed as water leakage may result in electric shock or other major problems. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;8. Best Electric Mini Bike For Adults And Kids, Razor Electric Dirt Bike Training Wheels For Children & Safety, How to Assemble a Rear Wheel on an Electric Scooter. Inating your tires from an unregulated air sourcecould overinate them, resulting in a burst tire.Even tires equipped with built-in, at-preventative tire liners, like those that come with bikes from heybike, can and do get ats from punctures, pinches, impact, and other causes. Replace brake and shift cables if necessary. Save on can't-miss finds. It does not depend on it is a step-through or a step-over bike. Keep the two keys properly. A foul smell from the battery often means something is wrong with it. The lead-acid batteries are cheap and have a lower life. To reinstall the battery, align the slot at the bottom of the battery and reinsert it into the frame. X98-8363. Locate the right-side/ left side pedal, which is. Heybike Ranger Electric Bike for Adults Foldable 20" x 4.0 Fat Tire Step-Thru Electric Bicycle with 500W Motor, 48V . It is advised to every electric bike owner to change the-bike batteries around every 3-4 years. Underage riders MUST be accompanied by parents or adults when riding. Take out the fender, remove the nut, and washers, and bolt at the top and bottom of the front fork. Join our community. (see the previous remove battery section for details),Then carefully pull the battery up until the battery detaches from the receptacle. First, you need to remove the battery from the frame of the electric bike. The quick removable modular battery lets you able to charge the battery pack on or off the frame. Folding bikes are not only popular with city commuters but theyre also super convenient for people who have limited living space - like a studio apartment or shared house. All Heybikebikes are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects. Watch Video 500W Motor 48V 15Ah Battery Class 2/3 Speed 5-6 Hours Charging Time 55 Miles Max Range 330 Lbs Max Load $3.99. With the market is flooding with electric bikes, several new companies are venturing into the manufacturing of e-bike parts. Get an ebike ready for Spring!! (Liquid error (sections/product-template line 170): divided by 0% off) Includes voltage, speed, and power sensor settings. Only the original owner of an e-bike purchased from Heybike online or physical storefront is covered by this Limited Warranty. It's also much easier to be taken with you on RV trips or even canal boat. You can replace a standard seat (without suspension) so as to reduce the height of another 1-2inch. Order now to level up your ride. Easy to remove and charge at your home or office. Set up with a key to keeping your battery safe. It's worth having. Heybike support has been excellent; had a couple of minor issues that required their assistance. Ensure proper handlebar and seat adjustment. Yes, you can put a bigger battery on your electric bike, but how much beneficial it would depend on your electric bike and your electric bike batterys specification. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance, or another such as misuse, normal wear, or water damage. The battery of the Heybike e-bike is also set up with a key to keep your battery safe. Recommended service intervals are meant to be used as guidelines. Join our community. Press and hold on+ and to enter seeing mode, then press and hold +and again to enter Personalized Setting.Select the settings via +/- and press i to enter the corresponding setup windows. No matter how good care you provide, your electric bike battery would need a change after the completion of its lifetime. Throttle speed and range may vary if ridden in different conditions. DO NOT raise the Seatpost beyond the minimum insertion of the marking etched into the seatpost tube (as shown on the right). Lee Hill . Scratches, dents and cosmetic damage, unless caused by Heybike;3. While choosing an electric bike battery mostly depends upon your budget and the type of battery you need, you should buy the replacement battery for an e-bike from the same manufacturer as your electric bike. Check the drivetrain for proper alignment and function (including the chain, freewheel, chainring, and derailleur). The Heybike Ranger Electric bike is a Heybike new edition and an awesome foldable electric bike model. Charger damaged 3. The sturdy cargo rack helps you carry groceries, gear and more when you're out on the roads or trails. Replace any componentsconfirmed by heybike Product Support or a certified, reputable bike mechanic to be damaged beyond repair or broken. Please note that, most special accessories are not interchangeable except for some versatile accessories. User Manual Cityscape-New Version 18/3/2022 Mars-Version 24/5/2022 Mars Limited Edition-Version 24/5/2022 Race-Version 22/3/2021 Race. But preparing well for any case would never be too much. . Dropping into a lower gear can make the pedaling easier on hills or at low speed, and then shifting up into the highest gear gets the bike going fast again. I put 2,000 miles on it already. I really didnt need to have it over level one, but I tried all and it went up to 28 mph (what a rush). Avoid accidental application of the throttle while dismounted; anytime you are moving the bike while dismounted, ensure the bike is powered off to prevent the accidental application of the throttle. It is risky to continue using that battery. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thebigrideguide_com-large-leaderboard-2','ezslot_6',110,'0','0'])};__ez_fad_position('div-gpt-ad-thebigrideguide_com-large-leaderboard-2-0');As mentioned above, the charge cycle is the way to determine battery life. It is expensive but offers a long-lasting life of more than 1000 charge cycles. Nothing will express your style or personalize your bike more than a colored chain. Note that lowering the seat so the rider can put one or both feet flat on the ground without dismounting from the seat may offer a safer and more comfortable introduction to operating the bike. Accessories. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'thebigrideguide_com-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thebigrideguide_com-box-4-0');One of the most apparent signs of a faulty battery is reduced mile range than before on a single full charge. 2. Lockable and removable with two included keys. The newly upgraded 4 wide puncture-resistant fat tires have better performance and a cooler appearance. Note: If the pedal/ chain doesnt run smoothly or something seems misaligned, please contact Heybike Support. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Heybikewith the Products;6. 2 Check the battery at the beginning of every month. Needed brakes around mid October Still going strong! /. The riders leg length is used to determine the seats position. Recently, I purchased an extra battery pack so that I can enjoy my ebike twice as much! VELOWAVE Electric Bike for Adults, 750W BAFANG Motor 48V 15AH Removable LG Battery Ebike, 28 MPH 26" x 4.0 Fat Tire E Bike, Shimano 7-Speed Electric Bicycle View on Amazon. Proper care of a bike battery can increase its life. Carefully use both hands to pull up on the battery to test that the lock is secure. Results. The Heybike Ranger e-bike boasts a 330 lbs payload capacity and a 500w brushless hub motor. 30-Days Money Back: Within 30 days of the date of purchase, return your undamaged/unused HeyBikeproduct to receive a refund. With Saddle Bag. To soften the ride, subtract resistance by turning the preload adjustment knob counterclockwise, in the direction of the small - on the knob. Ensure the battery is charged before use. BL MODE: After entering BL MODE, you can choose the backlight level. Regardless of off-road adventures or daily commuting, Heybike provides enhancements and accessories that equip your ride in a more comfortable, stylish, and easy way. It might be possible to get some of that out, but theyre pretty squeaky, so be ready for that. but it's the little folding that's sweetest to carry around! Ensure front and rear brakes work properly. This article provides a detailed guide to help you through the process. Most of the time, a key removes the battery from the electric bike. Get the latest news & offers. Battery damaged 4. Warranty within one week after receiving the goods. Ensure all reectors are properly fitted and not obscured. I chose the Ranger instead of the Mars because it has the step-through and Im so glad I did. Its fat tire could handle all kinds of road conditions. This user manual will help you assemble and operate your new electric bike. | Pedal-Assist Mode 38-48 miles (60-77km). Regular price We generally recommend inspections, services, and necessary replacements are performed at the theme or mileage interval that comes rst in the following table. Contact us (, Showing: The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately, 01 / 03 Make sure the stem is aligned with the direction of the tire. $-199.00 Products used or purchased outside the United States.9.1 In addition, with respect to the battery, this Limited Warranty does not cover defects or damage;9.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;9.3 Where any of the seals on the battery are broken or show evidence of tampering;9.4 Where the battery has been used in equipment other than the bike for which it is specified;9.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. While dismounted, press and continue to hold. Heybike Explore Electric Bike for Adults 48V 20AH Removable Massive Battery, 750W Brushless Motor, 26" x 4.0 Fat Tire Step-Thru Ebike up to 28MPH, Shimano 7-Speed, UL Certified 4.6 (247) $1,49999 $100 delivery Mar 2 - 7 Heybike Large Basket Rear Hanging Bike Basket Bicycle Bag Cargo Rack for Mars and Cityscape and Ranger and Explore 4.5 (44) $7900 Plus, some with protective features designed to keep you visible and safe. Join our community. The process of battery replacement is easy enough, and with an e-bike battery replacement guide, things are much more straightforward. Labor charges for part replacement or changeover.3. For warranty service, please keep your receipt and/or invoice to validate proof of purchase. Once the LCD Display is on, press. Durable Removable Battery. Heybikebatteries are covered by a 1-year prorated warranty.For1 years of service A defective battery will be repaired or replaced at no cost to the customer. (Liquid error (sections/product-template line 170): divided by 0% off) Replacement Procedure: Heybike will replace all components that are deemed to be defective or damaged (including damage incurred during shipment) without user error. A lithium-ion battery has 1000 or more charge cycles. If you want to buy a replacement battery for your Heybike electric bike, then it is worth noting that you must make sure that the battery you would like to buy is compatible with the model of your e-bike. Therefore, it allows people to get on and off the bike in an easy and convenient way. Be sure to read all of the information in this manual before riding.NOTE TO ALL RIDERS UNDER 18 YEARS OF AGE: Its very important that you get parental permission before riding your electric bike. Whenever you feel like your electric bike is not offering the same mileage as before, it is best to have your electric bike battery checked. Liquid error (sections/product-template line 170): divided by 0. Consumables or normal wear and tear parts (including without limitation tires, tubes, brake pads, cables, housing, grips, chain, and spokes). We don't list every component on our website. /. You may also use the throttle to accelerate and maintain your desired speed. Products used or purchased outside the United States. To help you solve the problem as quickly as possible, please describe the problem in detail and provide photos/videos with your order ID. $329.00 E-bike Explore Battery Pack . If shipping damage occurs, please contact support@heybike.com and provide us with a photo or video of the damage.. Free accessories are not included in the replacement or compensation if they cause scratches during transportation. Regular price Weight 9.35 lbs Voltage 48 V Current 12.5 Ah The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately. 1.9k Views. Just received my battery I ordered from Heybike.I was able to purchase it during a price reduction sale they had This will be my additional battery I will carry with me. on heybike Ranger Step-Thru Electric Bike User Manual, The electric bike is not waterproof. To unlock the lockout lever, turn the knob clockwise until it stops. No-worry Service Provided by PoobooComes with 1-year Free Replacement for all parts! Depending on a riders preference, the suspension fork can be locked out as a rigid fork, which will typically yield higher eciency while pedaling.The lockout lever (1), located on top of the right side of the suspension fork, can be turned counterclockwise until it stops to completely lock out the suspension forks travel. Range 48 Miles pedal assist. All claims to this warranty must be made through Heybike and submitted tosupport@Heybike.com. Max Load 330 lbs (150kg). SPEED UNIT MODE: After entering SPEED UNIT MODE, you can choose the speed unit from MPH TO KPH. Wet conditions may damage the electronics and void the warranty. Push the latch closed so that its parallel with the bikes frame then turn the latch lockdown towards the latch to lock it in place. LiFePO4 is heavier and bulkier than the lithium ion cells used in our other batteries but provides a longer lifespan. After making sure the positions of the parts are correct, tighten the nut onto the fork with. The quick removable modular battery lets you able to charge the battery pack on or off the frame. If you need to enlarge your ebike package load ability, the Heybike baskets and Heybike Saddlebag are needed. Equipping your e-bike with bicycle accessories helps you handle more cases in your riding. Be careful not to position your ngers between the latch and the frame. Falling of the electric bike can also result in some physical damage to the battery case or shorted cables. Save Read honest and unbiased product reviews from our users. Please ensure the front wheel is properly secured before moving on to the next step. Our 112 link 1/2" x 1/8" bike chain is made by KCM, and is available in six color options; Black, Blue, Gold, Pink, Red, and Silver. Im 51 and its pretty big. Battery Cell Composition Lithium Ion. Returned product must be in good physical condition(not physically broken or damaged). Order now to level up your ride. Its my main transportation and I ride it in all weather. Test the battery lock security. Ensure tires are inated within the recommended limits posted on the tire sidewalls and hold air. Also, charge your phone with the battery USB port. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;4. 1. Select the desired level of pedal assistance (PAS) between levels 0 through 3 using the + and- on the display remote. Original Batteries: be free from defects in material or workmanship for a period of 24 months from the date of purchase as follows: full replacement during the first 12 months, while replacements needed during months 13-24 are prorated as per this schedule. Battery type is the first important factor to consider while choosing a replacement battery for an e-bike. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.9. REMOVABLE BUILT-IN LITHIUM BATTERY: This fat tire electric bike for adults adopts a 48V 10Ah removable built-in lithium battery. The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period. Try to buy a battery with at least the same power as your old one. TC MODE: After entering TC MODE, you can choose whether to clear the TRIP when the bike is o. Doing so may result in injury. $319.00 Level 1 corresponds to the lowest level of pedal-assistance, and level 3 corresponds to the highest level of pedal assistance. Product Description. Changing a battery doesnt require much skill, but even a simple task like this can seem daunting without proper knowledge. Built from certified Dakota Lithium cells. Get the latest news & offers. The trusted and popular Ebike from 70,000+ riders, Optional basket, saddlebag or gift will be shipped Separately. If you return a product to Hey bike, (a) without an RMA from Heybike or (b) without all parts included in the original package, Heybike retains the right to refuse delivery of such return. Its unibody design frame, powerful motor and battery, and other features make it an ideal option for riders who want a reliable and efficient e-bike that can handle a variety of terrains and riding conditions. I totally love my Heybike Mars. This battery lasts 2,000 recharge cycles, about 3 times the lifespan of other lithium and e-bike batteries. Weather permitting, I ride every day; 3 to 4 rounds of golf each week and local municipal trail and bike paths or neighborhood errands otherwise. Using original battery packs, and using other models or brands may bring about safety issues; Do not touch the contacts. 5. My HeyBike experience started off amazing and quickly changed for the worse. What Is the Best Electric Bike Kit on the Market? Excessive sunlight, overheating and overcooling accelerate the battery packs life span.Battery Maintenance. Customer needs to provide us with evidence by email. Thewarranty includes a replacement frame only. Set up with a key to keeping your battery safe. On a flat surface, in a low gear (1 or 2), most riders should be able to begin pedaling the bike with pedal assist level 0 or 1. Shock Absorber Seat, 0 Keep the contacts away from metal objects to prevent short circuits which may result in battery damage or even injuries and deaths; Use original power adapter to avoid potential damage or fire; Mishandling of used batteries may do tremendous harm to the environment. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;2. If your electric bike battery fails to hold a charge or doesnt charge at all, there is a high chance that you would need a replacement. Charger not well connected 2. Charging Port Output Voltage 5V 1A. 3. Results. $1,399.00 When all the spare parts for warranty are sent to the customer, the customer will be responsible for the cost of shipping.This Limited Warranty does not cover:1.Ordinary wear and tear not the result of defects in workmanship or materials. Charging Time 5-6 hours. When are the cityscape batteries going to be restocked? If there are any other questions, kindly please contact our customer support for help: support@heybike.com There are mainly three types of batteries used in electric bikes- Lead Acid, Nickel Cadmium, and Lithium-Ion batteries. Description: Built-in charge level indicator. The trusted and popular Ebike from 70,000+ riders Optional basket, saddlebag or gift will be shipped Separately Can be stored in the trunk of a car or easily into a RV, so you can take it anywhere with you. Replacement lithium-iron-phosphate (LiFePO4) battery for the Ranger electric bike kit. Pure Electric Mode 30-37 miles (48-60km). Direction of assisted rotation F means forward. Try to find a bike battery with large charge cycles. Benefits of a Rear Wheel Electric Bike Kit, tests to make sure that your e-bike batteries. Start in PAS level 0 or 1 and adjust from there. Move the seat up and down by sliding the seat post in or out of the seat tube. Weight: 7.67 lbs Voltage: 36 V Current 10 Ah Check that the derailleur is adjusted and functioning properly. Our e-bike battery replacement guide will help you through the process.