The websites attached to AXS app should just let people access their tickets from their emails (like they used to before this whole app craze) since AXSTickets has so many issues that you cant even get to them. Eventually I had to go through my credit card company to dispute the payment for tickets. I received an auto response on 2 separate emails and have not heard from AXS and still do not have my tickets. I have exactly the same problem. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. The first two friend got in no problem with the PDFs, but my third friend was denied at the door because they said the ticket barcode was expired. So my mom bought me tickets to the bandito tour to see twenty one pilots, my all time favorite band. I had to add my bank account AGAIN and transfer and when I tried, it said the first transfer hasnt cleared but its been almost a month and I still havent gotten the money transferred to my bank and now I have to add my bank info yet again and redo the same stupid routine I have to do with AXSTickets, I been trying to transfer my money to my bank after selling a ticket and still havent gotten it yet, Ive waited almost a month and it says 10-14 business days to transfer yet I have to transfer it again. AXS shit the bed big time. listed the best and took a break. I am going to be extremely upset if I cant go to the TOOL concert. The only problem is, Im not using Safari so it should make a difference. I tried multiple times to transfer the amount that I got from a ticket that I sold on AXSTickets, but I continuously have to keep transferring it because the stupid system wont transfer my money. Lets try again., - Unable to sign in after downloading the app. The only option is to cancel while the timer runs out. Do the terms of your original ticket purchase permit you to re-sell the tickets? I cannot access the tickets I just bought! No. So if you find that your tickets have disappeared it seems there's no need to worry. How you have this market largely cornered is beyond me. Mind you I used this back in December of 2019 and Im still having trouble with it (March 2020). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We have over 1,000,000 users and companies will listen to us. AXSTickets communications are confusing. Buy tickets at GasSouthDistrict.com, the Arena Ticket Office or by calling (770) 626-2464. However in my app it still shows that I have two tickets. EASILY SELL YOUR TICKETSPlans can change. Your real card info stays hidden. Date of experience: March 02, 2023. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. Tickets for Wed 22nd March 2023 at The O2 London. Wondering if they took them off to change dates. The site also crashed while Im struggling to remember my password and forced to logout and queue in line again. We were due to go to the GENESIS Concert at the O2 on Nov 29th 2020. Seamless transaction, everything worked out perfectly and no issues getting in. Once downloaded, go to the Account tab in the bottom right corner and click SIGN IN. I purchased tickets and created an account using my Facebook. I still don't see the tickets in the app and I don't trust a randomly generated QR code when it doesn't show me the event. Please log in again. So I log out of the website, go back to the email that has the link that they say will expire in 6 hours (its been minutes, not even 1 hour), and when I click the link, I get the same error message. Apparently lots of people are having problems with the App. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. GetHuman-robtixsa'sJune 2018AXS Tickets{0} . Their customer service is also by far the worst i have EVER experienced. Mine kept giving me the incorrect password error when I knew it was correct. Tickets from one order are there, the other order isnt and I havent received two emails either. So basically I got scammed out of $250. Many mails, all saying I had to click on "Your events", to get my ticket. I logged in and it said I had no purchased tickets and no events. On buying some items, every consumer can just put in a small quantity of money. This is my friend time buying through AXS for other people and Im not sure I would use them again. Mine wasn't working earlier, but just checked and now showing in the events section. Please answer. My tickets disappeared, and I called as many times (I waited on hold for an average of 55 minutes each time). The tickets I had tried purchasing were gone, but then appeared later so I tried purchasing from the website but on a computer instead of my phone - still received an error. Tap for tickets to see the artists and teams you love. And they had no answers for me. BAKERSFIELD, Calif. (KERO) Tickets are available for the Bakersfield City Ballet's production of "Swan Lake" at the Historic Bakersfield Fox Theater. Something told me to go on the actual website. . Then AXSTickets froze, so I killed and restarted it. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them. I show up to the event very early, just in case, and no one at the venue said anything. For more information, see the developers privacy policy. I have the app and have refreshed, but my tickets are not there, please resend. Adding tickets to Wallet is a must, and sending/revoking needs major help. Hi Lennie, Thank you so much! I tried buying tickets on the website, got an error with payment. Yup happened to me too. When I've bought tickets from AXS before they took a few days to show up in my events. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. Hi guys, Im looking to buy tickets from someone on Facebook who I obviously dont personally know - whats the safest way? If it is not working for you, we recommend you excersise some patience and retry later or Contact Support. I reached to them through live chat but it's been 20 days and yet no response. I am going to an axs event this afternoon. UPDATE: received a developer response that pretty much blamed me for their negligence. Just pull up your tickets in the AXS app, get them scanned at the gate, and head into your event. So, please do yourself a favour and buy from the venue direct. I follow all of the prompts and when i am finally signed in it tell me i must verify my email and when i click on the link i get a message oops something went wrong, try again later. The people on the chat don't give a monkey and the enquiry you send never gets answered anymore. So I had paid $181 including the $181 for the three tickets I bought the first time (the ones I did not want) When you are on the final page of this website they will ask you if you want something called ticket protection which is basically an insurance if something goes wrong your tickets are protected. I got to an HOUR solid, no kidding, without EVER getting a live person on the phone. Im very easily to forget my password. I purchased two tickets a couple weeks ago through a friends app but eventually made my own app so my friend could transfer the tickets too me instead. We dont need an app for everything. Glitchy, redundant and worthless app that doesnt work if you are WiFi or VPN. AXS Ticketing & Mobile Delivery. I can log in on my computer but not on the AXS app on my phone. The tickets were $300 too More posts you may like r/ToolBand Join 27 days ago - AEW has announced that there will be a meet-and-greet for fans before tomorrow's Rampage. I understand theres a pandemic going on, and Ive tried being patient for weeks now. TRANSFER TO FRIENDSIts super easy. Same here, I've logged in and My Events is empty. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. Smaller concert events may have tickets for $20 to $40, while events held at theatres can be in the $50 to $100 range. Front row or on the aisle? Two of the ticket were bought together and the other was bought separately. If you have seats from AXS but cant make it, quickly list the tickets for sale from your account and reach tons of potential buyers. Here is how to fix: Follow the AXS Tickets android app crash troubleshooting guide Here . With the AXS app,. Front row or on the aisle? N'hsitez pas non plus trouver une station-service, un restaurant, un htel durant votre trajet grce au service "Sur ma route". On hold forever while I worked in the kitchen. Tickets probably arent being delivered until 1-2 weeks before the show. Damn thats really smart Im gonna do that from now on. I had a handicapped family member who was seriously compromised during the wait time as well, due to heat and having to climb a total of 43 rows of steps to finally get to the correct seats instead of 22, which was almost to much for her to handle. Every time I try to sign in, after creating a new password with my already existing email address on file, Im told that There is an account error and I need to be redirected to the help page or live chat. They told him to go to the resolution desk, but didnt have any idea where that was at Red Rocks. The second I go to my event, you better believe I am deleting this poopy app and avoiding events done by this company. Logging into our site and entering the temporary queue before the start of ticket sales does not mean that you are at the front of the final queue. This is a prime example of a product team who was so focused on an app, they failed to connect account across any other platform or device. Then the final queue starts for buying tickets. Ive asked to speak to managers , and gotten IGNORED. Can you acces their web page though? Your guide to staying entertained, from live shows and outdoor fun to the newest in museums, movies, TV, books, dining, and more. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. Again, got AXS Tickets "Mobile Data" "Allow Background Data Usage". Published by AXS on 2023-02-21. Peter Kay tickets - London 02 many dates !! See all 9 articles Ticket Order Help Get started today. or that this is a new device (it isnt) and I need to confirm my acct via an email theyll send me. I tried this for a couple days until I decided to email support. My account w AXS shows The second time around, my experience was even WORSE - I purchased 2 tickets for Joseph Prince in Dallas for Oct 2019 for a total $42+ dollars and then could Not attend. I bought tickets to my favorite band through this company, and treated myself and a friend to VIP meet and greet tickets. I was worried that they had been cancelled for some reason after reading that it has happened to others. AXS (pronounced access) is an American ticket outlet for sports and entertainment events, founded in 2011 and owned by Anschutz Entertainment Group (AEG), the world's second largest entertainment promoter behind Live Nation Entertainment. Im going to recommend Red Rocks find another ticket vendor! Please help! can't go, and more. Then I had to send the PDF tickets to my friends. I tried to shared all three tickets through AXSTickets and neither party was able to revive them. AXS - the amount of frustration and stress you caused me is unforgivable and unacceptable. Press J to jump to the feed. cant go, and more. Created an AXS. I have been trying to get access to my tickets for 3 days i have chatted with three different customer support individuals and after explaining this very issue i received the response have you downloaded the AXS app and login with your email. Select the issue you are having below and provide feedback to AXS Tickets. After several attempts, all the tickets were transferred out of my account t but one didnt end up in my sons. This update includes performance improvements and bug fixes. The use and ease of AXSTickets was phenomenal. On your device, goto "Settings" click "Apps" select "AXS Tickets app" click "Storage" click "Clear Data" option. Thus, if anyone wants to buy a ticket - there is No reason they would want to buy my resale ticket when they can get a brand new ticket from AXS. cant go, and more. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Went online and I saw that my tickets were available but I still didnt see an actual ticket. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. Don't know why it won't work. A ticket transfer allows you to digitally give each guest in your party their own ticket via AXS Mobile ID. I needed an account. I should have used the print at home option but this was the recommended option. I have deleted the app from my iphone and re-downloaded it with the same result. I never write negative reviews but this is the worst app I have ever tried to use. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. and our AXS Tickets iOS app crashes, not working, errors, AXS Tickets on iOS has black/white screen, AXS Tickets Android App Issues and Solutions, AXS Tickets has errors/crashing/not working, AXS Tickets server network connectivity issues, Event Tickets Center Concerts, Broadway & Sports, PrimeSport-Sports tickets, vip hospitality, events, Close and restart the AXS Tickets app on iPhone, Update AXS Tickets app to the Latest Version for iOS, Uninstall and reinstall AXS Tickets iPhone app, Update your iPhone to the latest iOS version. In the meantime I contacted with them egain and they said that their "technical team" did not contact with them regarding my issue. I mean, what for? I understand the whole situation is a mess but there must be a better way to handle it than to take the tickets off/not give access entirely imo. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Enter your device passcode. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. BUY THE PERFECT I have created multiple reports and have received only that they have forwarded to their support team and have received nothing since. I emailed AXS 2 times trying to resolve the problem and find out in in fact I do actually have tickets. First, after requesting to transfer two tix to the person I bought them for, I got an email saying [Firstname Lastname] hasnt accepted the ticket you transferred But the name it listed was MY name, not the person to whom the transfer should go. Discussion I've seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. I put my tickets up for re sale on AXS and I dont think theyre even visible to people to buy . What a waste. My deepest desire is that everyone who had a hand in building this crummy experience steps on a Lego. I'm getting sent in a loop to verify my device to sign on to the app. This is for London (October). Alex P. is a great addition to our team. These tickets were EXPENSIVE and a gift for my teen for her birthday. Downloaded AXSTickets no tickets. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. They FORCE you to download AXSTickets to get your tickets, regardless of purchase. I downloaded AXSTickets and followed all directs (which appears some people cant follow here then complain bc they did not follow them), bought the tickets, confirmed my account and they were sent legit within a few minutes. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. Checked my account and it's back in there. Very disappointed. For more information, please see our I purchased my tickets on the Tick Pick app and then received an email saying I had to download AXSTickets to get them. Boooooo Axs. The hassle with trying to login is just ridiculous! 4. Unfortunately, when he merged my two emails he linked the event tickets from last year to this year. Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches . What a stupid, stupid product decision. I have no problem logging in to my axs.com account on my computer. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. Thankfully I checked it first thing this . I hope this video helps a few people in solve this. I went to Axs .com on my iMac and logged in, I made the transfer successfully and the ticket appeared on my wife's phone in the Axs app. BUY THE PERFECT. Here are some helpful workarounds that should work whenever AXS Tickets app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. I was happy and excited. They wont honor a refund, but the tickets will be good for whenever the show is postponed for. I tried twitter and you can't reach anyone at AXS UK and even when I tweeted them, no one gave a monkey! No content will load on the Iphone App. My show is on Friday and I so wish I was able to go. 15 plus minutes I had a few performances to list so I went to do it. Get The Big To-Do. Will NEVER use them again. AXS could Not reimburse me due to I did Not want to provide them with my bank account routing and checking # which I consider DANGEROUS for my financial security since the bank info can be stolen and my account emptied from all cash. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I went to a concert and it stated that a freebie will be included with the tickets, I never received the freebie and I thought maybe because i used axs instead of Ticketmaster, but why would axs clearly include that statement? With the AXS app, you can When my friend did accept the transfer, I received an email saying my friend had claimed the 1 ticket you transferred for the following event Wait a minute, I transferred TWO tickets. So do not buy from them unless you have a printer and are semi computer literate. This is how I was tricked into buying more tickets. Read. AXSTickets is absolute garbage!!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. avoid getting your tickets via this app at all costs! We are waiting for GetHuman-robtixsa to fix the problem and share the solution with the rest of us customers. The first time, was for. 1. Its all a fan needs, all in one app. They trully live up to their name and will ax you and slaughter you. Save your emailed tickets. Complete guide to troubleshoot AXS Tickets app on iOS and Android devices. AXS Tickets does not seem legit based on our analysis. I then had to log into my Facebook account two more times. I always try to pay with PayPal, just for their excellent refund policy. It just says the "Please visit out help page" message. Le service de notes de frais restent toujours accessible en allant voir le dtail du trajet. I tried to get tickets for a t was in demand found a couple of good seats and tried to check out.