This allows you to go about your day and handle other important tasks, and we'll even alert you when a representative picks up to make sure you don't miss out. In case you didn't realize there was an alternative, the best phone number for Turkish Airlines customer support is 800-874-8875. Dont forget to leave your contact information so the customer service can contact you in case your belongings turn up. However, I can not confirm the change in flight. You can email the site owner to let them know you were blocked. It might have been your airlines fault if there was a technical problem, or they overbooked. According to our tests, the average wait time for the Turkish Airlines call center was between 15 and 50 minutes depending on when we were calling. If you hate dealing with airlines customer care, consider using a travel agent to book your flights. Experienced Turkish Airlines customers suggest that the best time to call is early in the morning from 4am to 7am (call center time zone). Turkish Airlines London Heathrow Customer Service: 0207 471 6666, Turkish Airlines London Gatwick/Manchester Airport: 0844 800 6666, Turkish Airlines Birmingham International Airport: 0121 782 8788, Turkish Airlines Contact Number(Overseas): +44207 471 6666, Turkish Airlines Number(Cargo office): 01784 421 717, I would like to thanks the customer service representative for the response and help. Try typing talk to human, live agent, or something similar to tell the chatbot that your problem requires contact with a real person. Click on the name of the company and have us do the work for you. A: Turkish Airlines office in New York is located at the address: 350 Fifth Avenue, Suite 7510, New York NY 10118, USA (office open from 9:00 am to 5:30 pm, Monday to Friday). All rights reserved. I found a message that informed me to contact the call center to confirm my flight change. Find the relevant contact details according to your region. The same Turkish Airlines flight costs 30,000 Turkish. Sit back and relax while we do the work. We have helped over 300,000 people with their problems. Please enable scripts and reload this page. The address: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy 34149 Istanbul, Turkey. DoNotPay can help with a variety of things! Join 110,000+ smart travelers and start saving big on flights! The ticket sales office here said they cannot refund because in their system the credit card I paid with is different from the one I have. Do you need details about the customer services of Turkish Airlines? Turkish Airlines 1*(850) 828-8003 Reservation Number Booking Reservations of Turkish Turkish is one of the biggest aviation companies across the entire USA. Here's how you can use DoNotPay to skip Turkish Airlines phone queue: That's it! 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The phone number on which you can contact Turkish Airlines is 1 (800) 874-8875. Turkish Airlines reviews first appeared on Complaints Board on May 8, 2010. The time of flight is changed. Your IP: And remember, DoNotPay has a fast, easy way to reach TA customer support. Trk Hava Yollari AO engages in the provision of domestic and international air transport and cargo services. Although TK doesnt provide any e-mail addresses for its customer service (just an online email form for general feedback), most of the local branches around the world allow the customer to contact them by e-mail. You can drop an email to the Turkish airline's team by email, so check the relevant email address by region and submit your queries easily. The services are offered to the customers by us to help in collecting travel information, availability of travel goods and services and for no other purposes. You can find detailed information on all our services, including baggage allowance, online services and feedback, as well as passengers' most frequently asked questions, at the Turkish Airlines Help Center. The in-charge will then process it. You don't need to be an expert on Turkish Airlines refund policy or cancellation policy to receive your . At this point, before you start contacting the Turkish Airlines call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. Have a different type of problem? Turn on more accessible mode To file a complaint, go to the Turkish Airlines website and fill out the online form. Will Turkish Airlines refund Cancelled flights? In case of flight cancellations made by Turkish Airlines, you are entitled to a full refund, including the ticket service fee, or a flight change at no extra cost. Before contacting Turkish Airlines you should first try to check your flight status online or try to amend your booking on the Manage Booking page. International customer service can handle your booking just the same as the main call center. Then, depending on the nature of your inquiry, you may contact Turkish Airlines in one of the following ways: Experienced travelers always use self-service options online or through the airline app first to see whether the problem can be solved without the help of an agent over the phone. Use this comments board to leave complaints and reviews about Turkish Airlines. Any Questions | Turkish Airlines PLAN&BOOK FLY DIFFERENT DISCOVER HELP FAQs : All subjects BEFORE FLIGHT Check-in Fare rules Flight Cancelations and Change Flight packages for domestic flights Free baggage Cabin baggage Mobile Musical instruments Payment Reservations and bookings Restrictions US baggage rules Visa and travel requirements The ACA works as the ombudsman (an official appointed to investigate individuals complaints against a company) to help you resolve problematic issues or concerns with an airline andit provides a free and independent service to airline customers. If you need to contact a live person in Turkish Airlines customer service you need to dial 1-844-822-0538. There are 2 ways to reach Turkish Airlines across 2 communication modes: phone, web. Reporting your missing item on short notice is crucial because: Dont want to waste time talking to customer service representatives or filling out unnecessarily long forms? Hence, when your call is picked up, you can directly speak with the Turkish Airlines representative about the service-related details you want to know. 15-19, 12277 Berlin / Phone: Hamburger Allee 2-4, 60486 Frankfurt am Main / Phone: Turkish Airlines Inc., Guerickestrasse 25/1, Floor D-80805, Mnchen / Phone: Turkish Airlines Inc., Room 1703, Jublee Center 18, Fenwck Street, Wancha, Hong Kong / Phone: Turkish Airlines Inc., Prudential Tower, 19th fl, Jl. However, if you want to chat with a person from TK customer care, you can visit their Facebook page and chat via Facebook Messenger. However, if you prefer speaking with somebody directly, that's okay too. Steps to contact Turkish Airlines to change flight: Dial Turkish Airline customer service number +1-802-430-6211(24*7 Toll-free) or 1 800 874 8875. Here are some tips to help you avoid losing your belongings when flying: You should also consider writing your name and contact info wherever possible so youre informed as soon as someone finds your lost item. He was very arrogant and cannot provide any information I need. 67.21.115.76 I am a passenger from London and extended my stay. Call +1-802-231-1806 for reservations. It also generates standardized legal documents and gets them notarized or faxed with zero fuss! February 6, 2023 Los Angeles international airport (LAX) arriving 18:25 Tuesday February 7 at Istanbul (Turkey) and then continuing connection to other Turkish Airlines flight TK 760 to Dubai (1 hour 30 min layover) and Hello. However, if you encounter a problem, you will most likely need assistance from the customer care team. The present flight from Mexico City now arrives 2 hours 25 minutes after the connection to Amsterdam has departed. To contact someone from Turkish Airlines, Please follow IVR audio instructions. If your enquire is about Miles and Smiles Assistance, call 444 0 849 or 444 62 39. If you purchased your ticket by check or cash: The amount will be refunded within 20 business days after your request. Turkish Booking Center essential information for passengers. As of 2017, it operates scheduled services to 302 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number Continue reading Turkish . You can make your flight related claims or share the experiences you get during your travels, your opinions and suggestions by visiting our, Furthermore, you can make a baggage related claim (lost, missing, damaged, delayed,etc..) in our online claim form. You can find contact details for Turkish Airlines above. Please call 1800-874-8875 for further details. Find below the list of Turkish Airlines sales offices around the world, including the addresses and phone numbers of the airlines ticketing/booking agents and regional branches. Provide your personal information, such as: Lost and found offices dont keep lost items forever, Your item may be listed as unreturnable if its not collected on time, Give us the important details about the missing item. Visit Air Traveler Club to learn more. It provides cheap flight booking facility and one can smoothly get it for multiple routes. MontralPierre Elliott Trudeau International Airport. If you do not want to take an alternative flight or . Here are a few of the most commonly used services at DoNotPay. Try some today. Airline offices answer significantly fewer calls than the main call center, so they can provide their customers direct assistance over the phone, without waiting times. Songshan Dist., Taipei City / Phone: Turkish Airlines Inc., Bangkok Town Office, 30th Fl, Sathorn Square Office Tower, 98 North Sathorn Road, Silom, Bangrak, Bangkok / Phone: Turkish Airlines Inc., Atatrk Bulvar, Celal Bayar Business Center No: 211, Kavakldere, Ankara / Phone: Turkish Airlines Inc., Abu Dhabi Mall, East Tower, 4th Floor, Abu Dhabi / Phone: Turkish Airlines Inc., Emaar Square Building 6, Ground Floor Unit B, Burj Khalifa, Dubai / Phone: Turkish Airlines Inc., 3414 Peachtree Road, NE Suite 1075, Atlanta GA 30326 / Phone: Turkish Airlines Inc., 1 International Place, Suite 3130, Fort Hill Square, Boston MA 02110 / Phone: Turkish Airlines Inc., 2101 Rosecrans Ave. Suite 4295 El Segundo CA 90245, Los Angeles / Phone: Turkish Airlines Inc., 350 Fifth Ave, Suite 7510, New York NY 10118 / Phone: Turkish Airlines Inc., Down Town Office, San Francisco CA / Phone: Turkish Airlines Inc., 1650 Tysons Blv. on the website, i got a. Turkish airline *With complaint number ***** *I missed flight from Istanbul to. STEP 4: Wait for the payment to be credited back to you. You can: To report your missing item after flying with Turkish Airlines, you need to visit their baggage tracing page, and: If you dont want to fill out endless online forms, you can reach out to the Turkish Airlines Lost and Found office by dialing 1800-874-8875. Browse discounted flights to Asia (40% 80% off). How To Contact the Boston Logan Airport Lost and Found Office, FrontierLost Baggage Collected With DoNotPay, How To Contact the Las Vegas Airport Lost and Found Department the Easy Way. According to the latest report, Turkish Airlines has generated US$ 12.855 billion (2018) and net income being US$ 753 million (2018). Refund service is also available with Turkish Airlines in case of flight cancellation or delay. For Other general queries, press 2. Please answer me as soon as possible. If you nonetheless can't locate your reservation wide variety, call Turkish Airlines customer support at +1857-877-1001 and they need to have the ability to help you out. Alternatively, you can create a refund request by contacting the call center or one of the sales offices. Turkish Airlines has the biggest fleet size of 763 that make it the world's largest Airlines. Performance & security by Cloudflare. Do I have any chance to change my travel date earlier., mean 17th of May. The monthly number of . Phone number: +90 212 463 63 63. Sit back and relax while we do the work. Show all your travel documents such as ID and passport to our Turkish Airlines check-in desk staff along with any other documents relating to special circumstances, for example doctor's notes. Jend. Your call will be connected with a live person at Turkish Airlines. This will surely increase the credibility of your complaint. Subscribe . One of the ways to initiate your refund request for a flight ticket you cannot use is to call the Turkish Airlines customer support. This review was chosen algorithmically as the most valued customer feedback. Ticket# U5KRTW. Live chat is slightly different as there are many technologies (including AI and machine learning) that airlines can implement to get a chatbot operator experience. In fact, the airline has an incredibly resourceful FAQ section on their website www.turkishairlines.com that can answer the most commonly asked questions. If yes, then Turkish Airlines Booking 844-822-0538 Number is here to help you out. Turkish Change RESERVATION FLIGHT Online. Pl sort out this matter and refund us. Flycoair shall not be liable for any error or inaccuracies, failure on the site, we always try to provide the best possible fares and deals for the customers. Search. Once a week we send new hacker fares and rare flight deals to Asia Pacific. More info: www.exlrt.com. A: Turkish Airlines provides toll-free phone numbers for its call centers in some countries (for example theres a toll-free number in Dubai, UAE: 8000 3570 43 43). Turkish Airlines was founded in 20 May 1933. The best thing: youll typically pay the same price for the flight ticket. There is no need to print, stamp and sign these e-ticket invoices. Turkish Airlines takes various measures to provide the best assistance to the existing and the people who are newly associated with them via the customer service center. But always get unsatsfactory and nuisance replies.. Before contacting Turkish Airlines its always a good idea to check their support pages such as: or problem-specific pages with answers to the most common questions you may have: Basically, youll be talking to a real person every time you call one of Turkish Airlines phone numbers. The best time to call Turkish Airlines is early in the morning (4 am 7am). Dear Sir, No one is helping to get my refund. If you are experiencing long waiting times when calling helpline, try to contact the airline directly on Twitter or Facebook. You issue hasnt been resolved? I have send mail as well but no response. How to Contact Qatar Airways in Los Angeles? In our article, youll find out how to get in touch with the Turkish Airlines Lost and Found department and find your lost item as effortlessly as possible. There may be an automatic IVR (Interactive Voice Response) system interacting with you through voice or touch-tone dialing at the beginning though it will make sure you will reach a companys department adequated to your issue. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Can you email Turkish Airlines? ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Turkish Airlines Customer Service. Whereas, we have provided every evidence and calculations of amount but still no refund instead of asking unnecessary questions. Its the general number and there are no separate Turkish Airlines phone numbers for customers from Sydney, Melbourne, Perth, Brisbane or other Australian cities. one Our services cross all borders and barriers to help you with almost anything you can think of. The agent (a guy) from Nepal branch office was so terrible, not helpful and even rude. Travelers report that the Turkish Airlines helpline in the UK (+44 0844 800 66 66 / +44 0203 991 1993) has much shorter wait times sometimes just a few minutes. Find the list of addresses for Turkish airline's local offices, check suitable ones, and drop your letter at that particular address. Realized that you lost your phone, wallet, or luggage after flying with Turkish Airlines? If you are already at the airport, you can head into the Turkish Airlines Lounge and ask the airlines representative for help. Call Turkish Airlines Reservations at +90 212 444 0 849. Visit Turkish Airlines Managing your XCover Protection Where are my XCover Protection documents? From their incredible route network to their cuisine, their world-class lounges to their base in one of the largest aviation hubs in the world -Istanbul Airport (IST . Traveling can be stressful enough, and sometimes you may have questions or concerns that you need a little reassurance about. How can I contact Turkish Airlines? Thank you in advance . Call center phone number is: +1 800 874 8875. special travel requests (dietary meals, accessibility, unaccompanied minors, etc. What are the fees associated with this service? Our AI-empowered app can assist you with copyright protection, clinical trial applications, DMV appointments, FOIA requests, mailing services, item returns, and delivery refunds. I bought nine airline tickets via Turkish Airlines but I did not receive my email. If you are a parent who wants to withdraw their kid from a standard school, we will help you draft a notice of intent to homeschool and send it to the local authorities with no stress! You can WhatsApp on the number +90 444 1 442. Only then, after wasting a lot of time, I was able to get help. A: No. Weve found that some times are certainly better than others: Turkish Airlines call center wait times may be frustratingly long. the airline usually puts more resources into customer service. While Turkish Airlines does not offer live chat, they do have a phone number. Alternatively, try to call +90 850 333 0 849. You can contact Turkish Airlines Support Number (24 X 7). College expenses can be quite a burden for the entire family. Turkish Airlines is a multinational company founded on 20 May 1933 with its headquarters located at Istanbul Airport,, Arnavutky, Istanbul, Turkey and key people behind it being Ahmet Bolat (Chairman of the board) and Bilal Eki (Deputy chairman, CEO).. Languages English, Arabic, French, German, Italian, Russian, Spanish, Turkish Age Rating 4+ Copyright 2023 Turkish Airlines Price Free Developer Website App Support Conclusion:- +1857-877-1001 . In the top-right corner, click Sign In and log into your Miles&Smiles account. Subscribe to DoNotPay! Overview 3.5 33,238 reviews Cheaper than you think. Use our free Compensation Calculator to find out much you are owed and to start your Turkish Airlines claim. Their representatives can be reached at 1-800-874 8875. <p>Turkish Airlines 844-822-0538 Booking Number</p><p>Have you ever faced any issue while Booking flight tickets online? Got extension in tickets till March 22 but in the meantime our visas expired. This is the number that you can use to make a reservation with Turkish Airline. I called their official customer service (0090850 333 0 849) which is in Turkey and I know the charges may be a little high, but believe me within 10 minutes they arranged a full refund (for all of my flights even though only 1 was canceled). If you purchased your ticket through travel a agent, please contact them to obtain an invoice. You can also use this number to change or cancel a reservation, check in for your flight, or get help with any other issue you may have with your travel plans. For example, theres no need to contact Turkish Airlines customer service if you just want to check the status of your booking, change the date of your flight, or cancel your trip you can do this by visiting Manage Booking section of Turkish Airliness website (you will need ticket number and passengers surname to log in). So I contacted this call center and they told me that nope, they werent the ones I should talk to, that I had to contact the number I have previously called. Turkish Airlines has resolved 15 complaints. How do I book this service? : 3/1. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You may find yourself talking to a bot at the beginning, but there is also a real operator waiting on the other side to help customers solve non-obvious issues. Find the complete list of Turkish Airlines email addresses below: The quickest way to change your booking is on the Manage Booking page. Turkish Airlines makes connections between Turkey and the rest of the world. Paulista, 2073 Conjunto Nacional Horsa II, conj. Turkish Airlines, Room Number: 12-14 Level 5, Terminal 1, Manchester Airport, M90 3AL, UK. I need help to know how I can confirm this change. They dont even need to speak to the airline in most cases, since they have access to the backend of a booking system and are permitted to make changes to your reservation. Well, Turkish Airlines is a popular flight service provider as well as it values its customers to a great extent. Turkish Airlines Headquarters Info: Phone: +90 212 463 63 63 &Fax: +90 212 465 21 21, Turkish Airlines Email Support: web customer@thy.com, To Check the Feedback status: 0850 333 0 849/0850 333 2 538. Heres an important tip if you are experiencing long waiting times at the Turkish Airliness call center: Instead of competing for time with the call center in Turkey, jump the line by dialing the ones in other countries UK, US, Germany, Singapore, etc. Turkish Airlines Customer Service How To Get Help Fast? Others Named Ron Engels. With a service approach that does not compromise on quality and comfort, we ensure that passengers can easily access information and answers to their questions. Please note that the complete passenger list must be finalized 30 days before the flight. Here you will meet our ground services staff. Subject. Sometimes you may not need to speak with an actual person regarding your question. About Turkish Airlines. You have to qualify for entrance by the amount of your miles or class category of your ticket (business class) with Turkish Airlines.. Turkish Airlines works continuously towards improving customer service to the best level. The passengers can call on the number +90 444 1 IGA / +90 444 1 442 to contact the airport of Istanbul. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Turkish Airlines Inc., Carlos Pellegrini 635, 7th floor, Capital Federal, Buenos Aires / Phone: Turkish Airlines Inc., Suite 1.03, Level 1, 56 Pitt Street, Sydney NSW 2000 / Phone: Turkish Airlines Inc., Opernring 3-5, 1010 Vienna / Phone: Turkish Airlines Inc., 21 Avenue du Boulevard, Bolwerklaan 21, 1210 Brussels / Phone: Turkish Airlines Inc., Av. We booked our return trip by Turkish Airlines for our travel trip from Los Angeles to Dubai leaving 18:25 Monday. Disclaimer: Flycoair is an independent travel portal with no third party association. A: In case of delayed, damaged or lost baggage you should apply to the Turkish Airlines Lost and Found Office at the arrival airport. The best phone number for Turkish Airlines is their 800-874-8875 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . A: To contact Turkish Airlines call center in Australia call the phone number 61 2 92 55 99 00. You should call Turkish Airlines for a refund. Since October 21 we have requested for Refund thru phone calls and many times in writing to your Customer Service Representative. , Mar 3, 2023. Never share personal details on Facebook public wall, or on Twitter feed. Houston George Bush Intercontinental Airport, milanocustomer@thy.com / customer.it@thy.com / roma.biglietteria@thy.com, cunticketsales@thy.com / mexticketsales@thy.com, sinops@thy.com / reservations.sin@thy.com / sales.sin@thy.com, customer.za@thy.com / cptreservations@thy.com / dursales@thy.com / jnbreservations@thy.com / corporatehelpdesk.za@thy.com / jnbbag@thy.com, sales.bcn@thy.com / madsales@thy.com / info.vlc@thy.com, customer.tw@thy.com / tpelostfound@thy.com, bkkairport@thy.com / bkkops@thy.com / bkkreservation@thy.com / hktops@thy.com / hktairport@thy.com, auhsales@thy.com / auhsales@thy.com / sales@turkishairlines.ae, bhx.sales@thy.com / infolondon@thy.com / refundlondon@thy.com / man-info@thy.com, sales.atl@thy.com / bosops@thy.com / bostonreservation@thy.com / reservation.lax@thy.com / iah.ticketing@thy.com / miacustomer@thy.com / miasales@thy.com / nyc.ticketing@thy.com / info.nyc@thy.com / info.sfo@thy.com / iadsales@thy.com / iadbag@thy.com, hanops@thy.com / hansales@thy.com / sgnops@thy.com. Thank you! Turkish Airlines has a supportive team of people who provides the proper assistance to the people about the various services they provide. If you have submitted feedback and have no reply from Turkish Airlines, you can try to find out more about the status of the file by contacting the customer service representatives on 0850 333 0 849 or 0850 333 2 538 (airlines are open 24/7 ). To fly from the U.S. to Turkey on Turkish Airlines with United miles, expect economy tickets to start around 33,000 miles each way. Go to the Turkish Airlines check-in desk at the airport. Kathmandu Tribhuvan International Airport, szgsales@thy.com / salzburglostfound@thy.com, bru.sales@thy.com / bru.airport@thy.com / bru.group@thy.com, gru@thy.com / customer.br@thy.com / groups@thy.com, yulinfo@thy.com / yulbag@thy.com / yyz.passengerservices@thy.com / yvr.info@thy.com, pekops@thy.com / bjssales@thy.com / cantkt@thy.com / shastation@thy.com / shasales@thy.com, thy.cdg@thy.com / info.bod@thy.com / groupes.bod@thy.com / helpdesk.bod@thy.com / nceinfo@thy.com, sales.ber@thy.com / sales.fra@thy.com / bag.fra@thy.com / fraops@thy.com / airport.hammg@thy.com / sales.ham@thy.com / sales.muc@thy.com / mucbag@thy.com / customer.muc@thy.com, delops@thy.com / delreservation@thy.com / delsales@thy.com / bomops@thy.com / bomreservation@thy.com, cgkops@thy.com / jakarta@thy.com / reservationdps@thy.com. When you call this number, you'll be connected with a customer service representative who can help you with all your needs. Direct messages (DM) sent to Turkish Airlines social media channels often get a response and solution within minutes. Turkish Airlines phone numbers 1800 750 849 10 2 34% Australia 8800 700 6161 2 0 100% Russia More phone numbers Turkish Airlines website www.turkishairlines.com What is Turkish Airlines's email addresses? I have traveled with Turkish Airlines in the past and the overall experience was great. First, you need to cancel your flight by logging in to Manage Booking section of the website. Harassment and Mistreatment by Turkish Airlines at Istanbul, Turkey refusing our travel to Dubai, UEA to attend very important business meeting at MEDLAB Conference for promotion of US Made in UEA and Middle East and forcing us to return back to Los Angeles on the same day Contact Philadelphia Airports Lost and Found Department Effortlessly, Aer Lingus Missing BaggageHow To Report It Without Breaking a Sweat, Get the Best Tips and Tricks for a Simpler Southwest Lost Baggage Claim Submission, The Best Way To Contact the Sea-Tac Airport Lost and Found Office, How To Get Help With Contacting the Cleveland Airport Lost and Found, Getting Familiar With the Basics of DFW Lost and Found, A Supreme Guide to Reaching the Tampa International Airport Lost and Found With Zero Effort, The Fastest Way To Contact the Miami INTL Airport Lost and Found Office, New Orleans Airport Lost and Found OfficeHow To Find Your Lost Items, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Take a person or company to small claims court, Get in touch with government representatives, applying for various types of financial aid, Provide a detailed description of your item in the, A list of the items youre missing and their prices (you can provide invoices or receipts). A: To contact Turkish Airlines Twitter support visit twitter.com/tk_helpdesk and send a direct message (DM) to customer support staff. C 7F, No:109, Sec.3, Minsheng E. Rd. Harassment and mistreatment by Turkish Airlines at Istanbul, Turkey. I have been tryin for many hours to contact with anyone to resolve te problem without any success. You can send e-mails by connecting to the internet, available on some of our B777-300, B787-9, A350-900, A330-300, A321 aircraft, and on some B737 aircraft where inflight internet service is offered. It's one of the largest mainline carriers in the world and occasionally you may run into a situation where you need assistance. Lastly, email is basically handled by humans. We can get you in touch with supportand help you skip that long wait by staying on hold for you. I wanted a refund on my flight from Dalaman to Istanbul.