The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Amazing resort, unparalleled service, and some tips before you head out. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Nonetheless, there are tons of pools and space to get sun and swim! I never waited more than a moment for one of them to serve me. A. Wonderful!The focus is on keeping you safe. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Six meandering pools wind through their grounds. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Its the perfect spot for a romantic dinner. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. Generally speaking, the Cancun Hotel Zone is very safe for families. At check-in the agent will give you a health questionnaire. The food also sets this place apart. Updated Security Alert - Quintana Roo & Cancun Travel Advisory (01/23/2023) The U.S. Embassy and Consulates in Mexico have issued a new warning to visitors of Cancun and the Mexican state of Quintana Roo over a potential conflict between taxi drivers and ride-hailing service companies which has caused many tourists to wonder is Quintana Roo safe. There is a lot of heritage and history in this part of the world. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. We recommend going around an hour before the tour commences to get on the tour. What are some restaurants close to Excellence Riviera Cancun? This category only includes cookies that ensures basic functionalities and security features of the website. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). Federal 307 Chet-Pto. Too many photo ops to mention!The meh.Food. Yes, parking is available for guest and it is complimentary. Located between Cancun and Playa del Carmen in the city of Puerto Morelos. Customer service can not be matched or outdone. The Mile spa is really a top-class offering, but it does come at a premium price. 1.6 miles from Excellence Riviera Cancun Free Wifi Pool All Inclusive Azul Beach Resort Riviera Cancun View Hotel 14,786 reviews 1.6 miles from Excellence Riviera Cancun Free Wifi Free parking Visit hotel website View more hotels in Puerto Morelos Excellent Poor 22,400 - 22,405 of 24,097 reviews djqueen Vancouver 34 78 Reviewed February 9, 2007 Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Juarez, Km 324 - 342, Mza. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. Yes, free parking is available to guests. What are some of the property amenities at Excellence Riviera Cancun? Kind of a let down. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. Speaking of buiding, we stayed in 7065 - noise level is about a 8 until after 11pm. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. As you pull up to the hotel a bellhop will be on hand to take your bags. The french Chez Isabelle is supposed to be their nicest restaurant but. Masks are required on flights and airport. Ensuring proper protocols are in place. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. New Health & Safety Protocols; The Excellence Collection. Gonzalo and Julio were awesome! Check-in time is from 3 pm onwards, while check-out is at 12 pm. Yes, Excellence Riviera Cancun offers airport transportation for guests. The. For more on the Excellence Playa Mujeres, check out our review here. Order extra if you have an appetite.Speaking of which, wait times for the restaurants can be upwards of an hour. Ensuring proper protocols are in place. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Spanish Hotel Firms Will Build Jamaica Worker Housing. Before you go, Id recommend downloading the Excellence app. A. Riviera Cancun is located around 10 miles from the main Cancun party area, so if that is your vibe you can still get a Taxi out there. "Airport Departure: As previously stated, US travelers need a COVID test to return home. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Its a must-try if you like Asian food and was our favorite restaurant on the resort. 18 km From Cancun International Airport. Review collected in partnership with this hotel. That said, there are unique dangers with being in Cancun, like the small risk of violent crime, and alcohol-fueled violence because of the party crowd. Also, the liquor choices are really bad. There is a golf course located right next to the resort. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. If you are looking for a resort with a conveniently located course on the resort then we suggest you check out the Excellence Playa Mujeres resort. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. The resort does its best to be environmentally friendly and tries not to offer plastic products, so make sure to bring a reusable straw if you like to use one. We were surprised by the seaweed situation because this was out of the typical season where seaweed is a problem, over the summer. Most of all, Gonzalo was MUY excelente! Which room amenities are available at Excellence Riviera Cancun? From sushi-making, ping pong tournaments, Yoga overlooking the ocean, and karaoke these are some of the activities that are available. A. We felt extremely safe in today's COVID climate.Beauty. Dear guest,First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. The sand was piercingly white and the ocean had turquoise colors to it. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The focus is on keeping you safe. It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. If you have a longer trip, it is definitely worth it for all the small extras. When they reached a person they would pass it thru. Taxes and fees that are shown are estimates only. Each night it felt like we were whisked off to a faraway location with some really solid eateries. Excellence Riviera Cancun. Our second time staying at an Excellence resort. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. I would recommend getting more comfortable/soft sheets. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. It has been a pleasure hosting you and we look forward to seeing you back soon. Because the staff are so inviting, the crowd that comes here were just as friendly. Things such as tribute acts, traditional Mexican performances, silent discos, and Karaoke are put on. We liked it so much we ate there three times over our ten-day stay. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Fun and tasty. Can't complain about eating next to the ocean with chips and guac. We are very delighted to read that you enjoyed every moment throughout your stay with us and we were able to surpass your expectations in all areas. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Top room amenities include a minibar, air conditioning, and a flat screen TV. We were very keen to do this, but could never get a spot on the tour. The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. The Riviera Cancun resort is definitely on the more premium side for resorts in Cancun, but when you consider the quality of service, food, and the overall feeling of luxury that you get when you stay at this resort, it is well worth the premium. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. The pork was so succulent and delicious. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. This is the version of our website addressed to speakers of English in the United States. I had great fun with Gustavo, Paula and Brenda - the entertainers. My husband and I stayed at this resort for a week for our 20th anniversary and we were completely blown away by all of it. Cleaning round the clock. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. This was slightly disappointing for us and seems to be a common trend throughout the Excellence chain of resorts that they miss on the local offerings. Secrets resorts All your questions answered! Our 4th getaway to the Excellence Riviera Cancun. The staff was absolutely incredible. I would recommend you go there, much better value. Federal 307 Chet-Pto. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area These are just some of the people that make the ERC so special for. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. Unfortunately we were too stressed out to remember names, so all we can say is, "Thank you, Excellence. The 5-star Maroma, A Belmond Hotel, Riviera Maya is a space of enchanting, natural refinement where ancient mysteries meet modern revelations and joyful exhilaration balances with the deepest peace. Contact us for more information and details about the packages and options available. It is just a slight reduction that you wouldn't notice if you haven't been there before. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Are there opportunities to exercise at Excellence Riviera Cancun? If seafood is your thing then this is the restaurant for you. This is one of the Excellence hotels initial resorts. However, guests are not required to wear a mask anywhere, but there is space available everywhere. On top of everything, the entertainment team was superb. Review tags are currently only available for English language reviews. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Perched above the pool overlooking the ocean, this is a picturesque spot to grab a bite to eat. But opting out of some of these cookies may have an effect on your browsing experience. The night before our departure our flights got rearranged due to weather. My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. COVID Safety: We are vaccinated, so felt safe traveling. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. - Dinner: Food and service is great everywhere like always. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The food was where the disappointment came. Spice was the best meal we had there. The commute from the resort to the airport also took over an hour due to traffic. The aesthetic of the restaurant is lovely with white linen tablecloths and beautifully chosen furniture. There is so much to do at this resort. Yes, a shuttle service from the airport can be requested. The food and the atmosphere at Flavour Market were very good. Whats included in the all-inclusive package. and an insulated thermos to keep drinks cold. We were able to get a covid test at the resort to return to the US. This is by far the best all-inclusive Ive ever stayed at. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. They made our stay so much more special. It has been a pleasure having you with us and we look forward to seeing you back soon. We did not do the Preferred Club this time, but have. All of the shows were amazing. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. Thousands of family travelers come here for their sun-soaked holiday each year. They taught us some Spanish phrases and talked about Bollywood! These are usually put up throughout the resort and be sure to ask in the spa if not. Excellence Riviera Cancun: Relaxing Get Away - Read 24,088 reviews, view 26,116 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. You name it and they have it. Its a simple fix I will remember for all future trips. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Spa is really good as well. 15 minutes from the airport. The resort and rooms are beautiful. Six meandering pools wind through their grounds. 11/10 rating. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. The standard and variety of food on offer was really top quality. Yes, Wi-Fi is included and is available throughout the resort. It has been a pleasure having you with us and we look forward to hosting you back soon. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. The Indian food is actually legitimately good and quite authentic. We worked out our new flights and needed to change our airport transfer. We actually never ran out of anything. Customer service can not be matched or outdone. setting in the Riviera Maya, set along Mexico's Caribbean coast. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Please, receive our warmest regards from The Excellence Collection. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. We look forward to welcoming you back soon to your home away from home. Please, receive our warmest regards from The Excellence Collection. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice.