If it's a dispute, the process can take significantly longer. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. After some research, it turns out Ross DOES INDEED have a separate return policy for holiday and Christmas purchases. I am DONE with Ross! I'm very upset and would like an answer. My experience at Ross' in Catonsville, MD was terrible. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. How does the store know if something is washed, unless you tell them you washed it? Carolina. She answered, "yes", I have the receipt and tags are on the dress. All rude! They will not provide returns/refunds if youve already opened the software. What can I do? 2. Last Saturday, my mother asked me to take her to Ross. Yes, technically you can rent a car with a debit card. Ross is about an hour.from where I live which makes it difficult to jump in the car and just go. I tried to return items bought for my daughters room makeover. honestly I have so many it was just more of a hassle as I just wanted to exchange for something that fit but the woman working informed me that if I didn't have a receipt they would have to send me a check if it was over $50 which it was not so I didn't see a problem then she looked at me and said that without a receipt they would have to mark the price of everything down and would be refunding me the sale price so I was still okay thinking they would knock a couple dollars off of the original price but as she started ringing items for the refund price she informed me that I paid $20 dollars originally and she would be refunding me $.49 cents what in the world part of a return policy is that. I felt discriminated against and for good reason that I will not go into here. When I got home, he tried them on and it was too big. Below are the steps you can perform to enter a debit card return. 6. OK.gov About - payment and refund policy - Oklahoma We do not give you cash back for debit card returns. We and our partners use cookies to Store and/or access information on a device. If the items you are returning are worn, used, and altered, you will not get any refund. Never Ever Buy Purchase Perfume,they Dont Accept Returns Once You've Removed Plastic..the Scent Doesnt Last For Long, Such A Waste Of Money :(. A return and exchange policy is a set of rules a retailer creates to manage how customers return and exchange unwanted merchandise they've purchased. I would never expect to wear something, wash it, and then return it to any store and can't believe people would actually expect Ross or any other store to give them a refund for worn/washed items. Ross provides a variety of products and it is important to note which products are not returnable before making a purchase. I find it extremely unfair that they are literally ripping off customers who pay for their items. I brought the shirts back with all of the tags and the original receipt. How long does it take? Contact US | Ross Dress for Less What if I return my products after 30 days? If you have trouble accessing this website, please call 8003351115. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. (these are the people who ruin it for the honest ones.) Had my receipt and tags on my unworn merchandise. I am a Ross shopper have been for a long time finding great deals on many items. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. By submitting this form, you have read and agreed to ourTerms of UseandPrivacyPolicy. I said no problem. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? I feel ripped off. Can Ross look up receipts? - TipsFolder.com They are separate companies operated by different people with different policies. You can ask for a different color or size of the product but they may not allow a different product in exchange. The subtotal of the items I purchased before the $24.99 return was $60.92. She says "I know you didn't wear them but that's our policy". U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? I'm very sorry,so ashamed. Thank you. A note received is recorded at its principal amount by debiting the Notes Receivable account. Lots of stores ask for this and are not required to list it in their refund policy. I never put them on. I had to argue with store clerk. 3-5 business days. One of the above mentioned cards must be presented. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. I tried to find something to buy for the amount of 23.00 dollars could not find anything. You can find out what your debit options are by calling the bank number on the back of your card. People will pay more for an item if there is better customer service. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. She even offered to buy it for me. To Ross managers put your great computer system that you have on all customers to good use and worry or penalize the customers that should be penalized. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. What happens to merchandise that does not sell? If the money is going to be used in the store, why aren't we granted the same amount? I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. They yell at everyone on the line like we are cattle. All the unused and original items are valid for in-store returns. She just kept interrupting me and would say it doesn't matter!!! Some receipts lost and I had to return with my drivers license however they locked my driver license return stating I returned more than 10 times. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. Frustrated, she walked away and I asked her - Do you have the receipt? Niada Car. It would be better for them no to sale this kind of merchandise. I'll get all the deals. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. No Ross associate should dismiss you the way you've claimed to be dismissed. This is a very questionable practice that unlawfully collects private information on customers. But before i tried to returned them she wanted me to purchase my other items first. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. At that same time, I returned the color of towels I would not be keeping. Eligible customers are entitled to 10% off purchases made on Tuesday. Also managers are never help they are rude and wrong. 3)keep the tags if you need to staple them to the receipt Heck, some will even give you a ~3% discount for using . They are not wanting to see a boycott on their stores. The customer service is unbelievably horrible. You DO NOT need to return items to the same Ross store where you bought them. I said what about me? Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Especially if you lost your receipt or youre outside the return window that Ross gives its shoppers. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. I bought a bra that was defected had tags still on & receipt.. Management didn't care rudely told me that No bras can be returned..I tried to show her it was damaged but she wasn't interested. The return window for items sold on Target.com begins once the order has been invoiced. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. She expressed a desire to simply get a credit to buy another dress that would fit. Only once did i sign. Over a 2 day period, I visited 3 different Ross stores in order to purchase four. How to Return An Item to Ross budget FASHIONISTA Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. WOW! In case of a non-receipt return, you will get store credits. When I ask why. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. I have been trying to have her but she trying to sell her home. I also had many gifts that were not my size or had too much of. He never left the store with it. Went to return a pair of shoes without a receipt. Please do not be upset with the ross employee. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. For cards . Unfortunate cause i did love the original patterns of the curtains i returned. She said items go on sale every week. You lost a good paying customer! This is why it makes since to inspect before you buy. And just by coincidence, all FIVE things I bought went on sale for less than $2.00???? In most cases your refund will automatically go back to the original form of payment used for the purchase. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. Really the worst experience ever! Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. Ross is the only one which does not return and have rude, disrespectful employees. I work at ross and it is crazy what people try and get away with. How Much Does Avis Hold on Your Card? - AutoSlash I emailed Ross for an explanation, an email, and/or written disclosure on my "return activity report." The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. She then asked me if I understood what she was saying ( as if I was stupid). I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. yes went to return with out a receipt for store credit and was given a number to call, i know this trick already. That way, the tag is still attached and we cannot deny return if it's in original condition. I am another Ross employee that explain some issues stated here. It was a mess. If the product becomes faulty after wearing it then that is your loss. Once I mislaid the store credit, moved to another state and found it 5 years later. So customers that take advantage or try to beat the system ya stick it to them. The cashier demanded the tag that came on it and didnt even look at my recite. So, I wanted to exchange but cashier didn't let me. But will call someone smart enough to show the nike policy. What is no, sales or dismiss outstanding invoices are at each store would go back on them? Key takeaways. Ross gives you 30 days to return items from the date of purchase. No, you cannot a return a gift card for cash. It was like I walked 2 miles just to give them $49. She opened the gift on Christmas and excitedly asked to try them on. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. I put down my purchases and walked out of the store. Therefore, the cashier deducted $24.99 from 60.92. The consent submitted will only be used for data processing originating from this website. Those were purchased on the very 1st receipt where I used both store credit and Discover card. They said no, unless I have a store receipt or proof that they were bought there at the store. complete sets of bath towels for a wedding gift. Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. When your return is processed, you will get your refund in the original mode of payment. They are providing sanitization to all customers and associates. No need to present ID or a receipt or sign anything. Which Stores Allow you to Return Items Without a Receipt? I understand not receiving money back, but I can't believe I can't get in store credit. The cashier that was working the return counter was too busy hanging up clothes. (ridiculous & unnecessary). I spend a lot of money in this store to receive attitude, disrespect and rudeness. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. My receipt showed a sales tax of $3.23. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. Your refund will be processed via your original payment method. Preferred In. She refused to give me credit today? Ross Return Policy. The Ross website does NOT sale anything and essentially acts only acts as a Store Locator. I have bought pet clothes, but that's it. I'm the shopper who hates to try clothes on in a store. Did you forget the return deadline? our other articles on return policy. Who do I contact about this issue.? Anyway I'll definitely choose a better experience with Burlington next time. With a debit card, you are only liable for up to $50 if you report the charge within 48 hours and only liable for up to $500 if you report it within 60 days. A signature may still be required for returns with a receipt as well. Keep that in mind. Manage Settings It's funny a lot of people, don't read the back of the receipt! Daily health checkups of all the associates working in the store. It's a fairly common practice among large retailers nowadays. Can I return it? I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Will Ross refund my money for this without the tag and it on the receipt? For a list of select categories, see the front of your receipt or ask your cashier. Take along the item and its invoice. I said please explain to me how you count your 30days. (ridiculous & unnecessary). Their return policies really stink. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. Hope this helped. As i've stated before, we don't have control over that, it's a corporate thing. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. I put down my purchases and walked out of the store. I have been shopping at Ross for decades and consider it my favorite store. Tell you what Ross, you can keep you your disorganized stores, mediocre personnel, and merchandise. Never had an issue with hundreds of products bought at Ross till today. Plus they needed photo id with receipt? If the tags are off and you don't have your receipt your damn problem. She told me that is manager on duty and the things have to go on her way!!! What a RIP off. I had. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I purchased a purse on 5/15/16 and took it home. They too refused to help me! I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. I requested a manager and he was the manager. (The discount is nontransferrable and the customer must be present to receive the discount.). Items returned to Ross must NOT be used, worn or altered in any way. Tambria Spencer Please explain why the Ross refund. I never had an issue. Our guide will cover everything about the Ross return policy. I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. Ross accepts returns at their store for most of the items purchased from them. You can't just buy something to use one time and return it later because that's called a rental. I said other stores let you do this especially when its a gift. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before.