We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund.
Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund Read Customer Service Reviews of www.viagogo.com - Trustpilot Meanwhile, the federal government recently released a consultation paper proposing a new Information Standard for ticket resellers. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Read Customer Service Reviews of www.viagogo.com/au - Trustpilot That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 3.3 Laws and Regulations. PLEASE REPORT THEM TO PREVENT MORE VICTIM! 4.1 Double Posting and Removal of Tickets. You are on a Viagogo website. I've bought tickets from Viagogo and I'm now worried they - Quora We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. Why use viagogo? It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. For a list of these situations see
Checked for accuracy by our qualified fact-checkers and verifiers. It didn't. Until recently, the final cost price of a ticket . All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. Enter a valid email address (e.g. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. We care about accuracy. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. 4. 6.9 Change or Suspension of Site. If the Google listing says ad, do not click. Viagogo must sell StubHub's non-US business - BBC News 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo has the right to deny your request for a refund. And we're hardly the only ones who have a gripe with the company. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. 2.14 Substituted Seat Locations.
Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. Event dates, times, venues and subject matter, which are listed on the ticket, may change. The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. THEY ARE SCAMMER! A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. the application was unnecessary at the time it was made. momentum in tennis physics. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. This could be a tough call for many internet shoppers. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. But you might not know you're buying from them. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. It is headquartered in the United States and owned by StubHub Holdings. The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. CHOICE supports the First Nations people's Uluru Statement from the Heart. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. We will not allow You to buy or sell tickets before You have registered with Us. 4.2 Stolen Property. The ACCC has also advised consumers to steer clear of Viagogo. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 2.9 a) Exception to Sellers Obligation to Confirm. Why do my tickets have someone elses name on them? The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. The court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Dispute raised viagogo - PayPal Community 198.54.123.248 In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court. Viagogo Reviews - 1,776 Reviews of Viagogo.com | Sitejabber When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. The ACCC published guides for consumers on how to purchase event tickets with confidence at Buying tickets online. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Otherwise, avoid!!! You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. -Discover the hottest events in your area. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Ultimately there are two questions to be answered . As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Prices are set by sellers and may be below or above face value.". You are on a Viagogo website. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. viagogo - Buy & Sell Concert, Sport & Theater Tickets Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Dont think you would be the lucky one. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . -Explore the world's largest selection of events. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. 1. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Such notice shall be deemed given one business day after the email is sent. How do I get a refund from Viagogo? - Consumer NZ If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Sellers can Report a Problem using the Report a Problem link on the online confirmation page. Viagogo denies withholding refunds for gigs hit by coronavirus Service 195 Value 190 Shipping 165 Returns 160 Quality 175 This company does not typically respond to reviews Positive reviews (last 12 months): 2.4% Service 196 Value 191 Shipping 166 What is the viagogo complaint handling process? ACCC chairman Rod Sims said the statements created a false sense of urgency. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Piggyback tickets may not be sold in the same listing. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. You may have to fill in a Dispute Claim Form. Contact @viagogo over social media Set up a Twitter account. We do not control the information provided by other users which is made available through the Site. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. Viagogo DO NOT refund and are not contactable. The court found the website had drawn customers in with a headline price but did not disclose additional fees sufficiently. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. NSW Fair Trading announced in July 2021 Viagogo was under investigation for potential breaches of the Fair Trading Act and ACL. The Court also observed the need for general and specific deterrence in this matter, particularly to make it clear to corporations which conduct internet-based operations in Australia that they are subject to the Australian Consumer Law (ACL). Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Contact Viagogo directly - raise a complaint & request a full refund. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Form 1424 - Refund request. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Viagogo40.5StubHub - SportBusiness Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. "Not aware of who they are, she proceeded through the checkout process and purchased tickets, also not noticing the fine print on booking fees and currency conversion on the way through. 5.1 Investigations. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. it is a scam. Ticket Marketplace Viagogo Faces The Music Amid Claims Of - Forbes It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. viagogo AG is registered in Switzerland, Company No. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Find out more about fact-checking at CHOICE. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us.